WHEN YOU ORDER AND OPT TO COLLECT FROM THE SHOP YOU WILL BE CONTACTED TO SAY IT’S READY FOR COLLECTION..ITS USUALLY WITHIN A FEW HOURS DURING THE DAY,..EVENING + OVERNIGHT ORDERS WILL BE READY THE FOLLOWING MORNING..please call 01634 389977 if you have any queries thankyou! x (apart from Easter/ Bank Holidays etc)
- All Orders Will Require a Signature..parcels are sent via UK MAIL courier service
Unfortunately we do not yet dispatch orders outside the UK x
We aim to dispatch orders daily with exception to Sundays & bank holidays, at peak times such as Christmas we cannot guarantee your order will be dispatched the same day as the order was placed, but we will always try our very best!
Please allow a maximum of 3 working days for delivery from the date you receive your order dispatch conformation email. If after this point your order still hasn’t been received please contact us and we will look into this for you.
We really hope you will be delighted with anything you buy from Homely-Gifts however if you are not happy with your purchase for any reason you can return it to us, unused and in its original packaging within 14 days.
In the unlikely event that your order has been received faulty or damaged we will arrange with you to have your order returned and either a replacement sent out free of charge or a full refund issued.
If you wish to return an order because you have changed your mind unfortunately we are unable to refund the cost incurred for returning the order to us. We cannot be held responsible for any returns lost in transit so we ask that you please retain proof of postage when returning an order to us. If you decide to return your entire order to us within 7 working days of receiving it, we will also refund your initial postage and packaging charges.
Refunds can only be issued back to the original method of payment. We will endeavour to issue all refunds within 7 working days of receipt of the item. We will email you to confirm when the refund has been issued.
If you do wish to return an order please call 01634 389977